Safeguarding Statement

Our commitment

Clarivive MedInsight Ltd aims to create a learning environment in which children, young people, adults at risk, learners, trainers and other participants are treated with dignity and respect.

We are committed to:

Taking safeguarding concerns seriously

Responding promptly and proportionately

Maintaining appropriate professional boundaries

Protecting individuals from abuse, neglect, exploitation, harassment and avoidable harm

Sharing information where necessary and lawful

Keeping appropriate safeguarding records

Cooperating with employers, local authorities, police, emergency services and other relevant agencies where required

Avoiding discrimination or unfair treatment against anyone who raises a genuine concern in good faith

Safeguarding children includes protecting anyone under the age of 18 from maltreatment and supporting their welfare. Adult safeguarding focuses on protecting an adult’s right to live safely and free from abuse or neglect.

Clarivive MedInsight Ltd is a training provider and does not replace local authority safeguarding services, the police, emergency services or an employer’s designated safeguarding arrangements.

Scope

This statement applies to safeguarding matters arising in connection with:

Online learning

Webinars and virtual training

Face-to-face training

In-house employer training

Blended learning

Practical training and assessment

Learner communications

Internal LMS messaging

Website forms and enquiries

Trainer, assessor and contractor conduct

Learner conduct

Complaints, disclosures and support requests

Social-media interactions connected with company services

Safeguarding concerns may relate to a child, young person, adult at risk, learner, staff member or another person connected with the training activity.

Concerns may include suspected or disclosed:

Physical abuse

Sexual abuse

Emotional or psychological abuse

Neglect

Domestic abuse

Financial or material abuse

Discriminatory abuse

Organisational abuse

Modern slavery or exploitation

Online abuse

Harassment, bullying or coercive behaviour

Self-neglect

Unsafe professional conduct

Serious risk of harm to self or others

This statement applies whether the concern arises directly during training or becomes known through communication associated with our services.

Safeguarding concerns

Anyone who becomes aware of a safeguarding concern connected with Clarivive MedInsight Ltd training should report it promptly.

A person does not need to prove that abuse or neglect has occurred before raising a concern. They should report what they have seen, heard, been told or reasonably suspect.

Where a concern is identified, Clarivive MedInsight Ltd may take action including:

Listening to the person without making promises that information will remain completely confidential

Recording the facts accurately and promptly

Preserving relevant messages, attendance records or other evidence

Escalating the concern to an authorised safeguarding lead or senior manager

Contacting the learner’s employer or commissioning organisation where appropriate

Contacting local authority children’s social care or adult safeguarding services

Contacting the police where a crime may have occurred

Contacting emergency services where there is an immediate risk

Pausing or ending a training activity where continued participation may be unsafe

Restricting contact or system access where necessary to protect individuals

Cooperating with an external safeguarding enquiry

Records should distinguish facts, direct observations, disclosures and professional opinions. The person receiving a disclosure should not conduct their own detailed investigation or ask unnecessary leading questions.

Where a child or another person is in immediate danger, call 999. Concerns about a child who is not in immediate danger can be reported to the children’s social care team at the relevant local council.

Concerns about an adult at risk should normally be reported to the adult safeguarding service of the relevant local authority, or to the police where criminal conduct is suspected.

Confidentiality

Safeguarding information will be treated sensitively and shared only where there is a legitimate reason to do so.

Confidentiality is important, but it is not absolute. A trainer, employee or representative must not promise to keep a safeguarding disclosure secret.

Information may be shared where reasonably necessary to:

Protect a child, young person or adult at risk

Prevent serious harm

Support emergency action

Make a safeguarding referral

Investigate suspected abuse, neglect or criminal conduct

Comply with legal or regulatory obligations

Protect other learners, trainers or members of the public

Where possible, the person’s views and wishes should be considered before information is shared. However, information may still need to be disclosed without consent where there is immediate danger, serious risk, concern about another person, suspected criminal conduct or another lawful safeguarding reason.

Only information that is relevant, necessary and proportionate should be shared. Safeguarding records must be stored securely, restricted to authorised persons and retained in accordance with applicable safeguarding, data-protection and records-retention requirements.

Employer responsibility

Where training is arranged, funded or hosted by an employer or organisation, that employer remains responsible for:

Its own safeguarding policies and procedures

Local reporting routes

Appointing appropriate safeguarding leads

Staff supervision and deployment

Safer recruitment and employment checks

Workplace risk assessment

Managing concerns arising from workplace practice

Making statutory referrals where required

Providing a safe and suitable training environment

However, employer responsibility does not remove Clarivive MedInsight Ltd’s responsibility to respond appropriately to safeguarding concerns that arise during our training or through our systems.

Where a concern relates to an employer’s staff member, service user or workplace, Clarivive MedInsight Ltd may refer the matter to the employer’s designated safeguarding lead or another appropriate authority.

We may bypass the employer and contact safeguarding services, the police or emergency services directly where:

There is immediate or serious risk

The concern involves senior staff or the designated safeguarding lead

Reporting through the employer may increase risk

The employer fails to respond appropriately

Direct referral is otherwise necessary and lawful

Trainer responsibilities

Trainers, assessors, contractors and other representatives delivering on behalf of Clarivive MedInsight Ltd must:

Remain alert to possible signs of abuse, neglect, exploitation or unsafe conduct

Listen calmly and respectfully when a concern is disclosed

Avoid promising secrecy

Avoid conducting their own investigation

Avoid asking unnecessary or leading questions

Record the concern factually and promptly

Report the concern through the approved safeguarding route

Take immediate action where a person is in danger

Maintain appropriate professional boundaries

Avoid private or inappropriate relationships with learners

Protect confidential information

Follow applicable company, venue and employer safeguarding procedures

Cooperate with safeguarding reviews or referrals

Complete required safeguarding training and updates

Trainers must not dismiss a disclosure because it appears unclear, incomplete or unrelated to the course.

Where a safeguarding concern involves the trainer, learner concerns should be reported directly to Clarivive MedInsight Ltd through the contact route below. The complaint should not be referred only to the person who is the subject of the allegation.

Failure by a trainer or contractor to follow safeguarding requirements may result in removal from delivery, suspension, termination of engagement or referral to an employer, professional body, safeguarding authority or police where appropriate.

Contact

If you have a safeguarding concern relating to Clarivive MedInsight training, trainers, learners or services, please complete the Safeguarding Concern Report Form provided below.

The form should be used to report safeguarding concerns connected with our training activities. Reports will be reviewed as promptly as possible by the appropriate person and handled sensitively, confidentially and in accordance with our safeguarding procedures.

Do not use this form if someone is at immediate risk of serious harm or requires urgent medical assistance. In an emergency, contact 999 immediately before submitting any report.

If you are unable to use the form or have difficulty accessing it, you may contact us at:

Email: info@clarivive.co.uk